Date of Last Revision: April 6, 2026
Pololive ("we," "us," or "our") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services (the "Services").
This policy applies to information collected through Pololive services. It does not apply to third-party services we do not control. We recommend reviewing third-party privacy policies separately.
We use this data to manage accounts, improve services, and personalize user experience.
We may send important emails such as account recovery or security alerts. These are essential and cannot be disabled.
You may connect services like Google or Facebook. We do not store third-party passwords.
Content you post (text, images, videos) may be public and visible to others.
We use cookies to improve user experience, analyze traffic, and provide personalized content.
We may share information:
For payments, we may share limited data with payment providers to process transactions securely.
We implement strong security measures including encryption and secure storage. However, no system is 100% secure.
You can access, update, or delete your data through your account settings or by contacting us.
Our services are not intended for users under 18. We do not knowingly collect data from children.
We retain your data only as long as necessary for legal and operational purposes.
You can request account deletion by contacting us at pololive.help@gmail.com. Requests are processed within 72 hours.
If you experience any issues, contact us at pololive.help@gmail.com
We may update this Privacy Policy from time to time. Continued use of our services means you accept updates.
Polo Live is committed to providing a safe and respectful environment for all users. We have a strict zero-tolerance policy against child sexual abuse and exploitation (CSAE).
We prohibit any content, behavior, or activity that involves or promotes the sexual exploitation or abuse of minors. This includes but is not limited to inappropriate content, grooming behavior, or any form of harassment involving minors. Our safety measures include: • Content moderation systems to detect and remove harmful or inappropriate content • User reporting and blocking features to help maintain a safe community • Immediate action, including account suspension or removal, against users who violate our policies • Cooperation with law enforcement authorities when required Users are encouraged to report any suspicious or harmful behavior directly through the app or by contacting us at: pololiveofficial@gmail.com We are dedicated to continuously improving our safety systems and ensuring compliance with global child protection standards.
If you want to delete your account and all associated data, please contact us at: Email: pololiveofficial@gmail.com Subject: Delete My Account We will process your request within 48 hours and delete all your data including profile, chat, and media.
For questions or concerns, email us at pololive.help@gmail.com